Salon Etiquette

‚ÄčConsultations and Services

New clients must schedule a new client consultation. Services are appointment-only.

Preparing for Your Appointment

  • Remove extensions/previous style and have hair detangled prior to appointment. 

  • If you require take-down or detangling, let your stylist know ahead of time to properly schedule your appointment time.

  • Hair prep services increase appointment time and service expense. 

  • Hair will be assessed prior to extension and loc maintenance services to determine if treatments and additional cleansing are needed prior to installation. 

Feedback

Immediately notify your stylist of any complaints or concerns. All styles and prices are final after 24 hours.

Cancellations and No Shows

Cancellations less than 24 hours in advance will be charged a late cancellation fee. No call, no shows will incur a balance equivalent to that of the missed appointment. All balances must be paid prior to accepting re-booking.

Inquiries

All inquiries will be handled during business hours.  Should you not be contacted in a timely fashion within 24 hours of initial contact, please call. After-hour inquiries can be sent through the contact link.

Children and Guests

Children and guests are the full responsibility of the client. The client will be held responsible for the replacement or repair of damaged property during the visit. Children present during the visit may increase service expenses due to an increase in appointment time.

Late Arrivals

Late arrivals may not receive all scheduled services or may have to reschedule as a courtesy to the stylist's and next client's schedule. There is no guarantee that services can be rescheduled same day.

Gratuities/Tips

Tips/Gratuities are always accepted and appreciated.

Payments

MasterCard, Visa, Discover, and American Express are accepted via Paypal as well as Cash and Cash App. No Personal Checks.